Thursday, 8th April, 2021
Following the easing of restrictions effecting non-essential retail businesses, we are delighted to be able to offer a service to our customers from 12th April.
As in previous returns following forced closures, we continue to adhere to the adaptions made to the way we operate which has required a significant change of routine and procedures in how we serve you, our customers, and undertake our duties as staff members.
As a predominantly face to face business this will present some specific challenges but fundamentally we will operate in the same manner that we all have become accustomed to.
We will operate wherever possible and in the vast majority of cases on an appointment basis. This is especially crucial as we work through the service backlog built up from the last number of months.
In order to maintain social distancing compliance it is essential we control the number of customers and staff on site at any given time. In this regard please ensure you only arrive with your vehicle for service or repair by appointment only and at the time we have arranged in advance.
In this regard it is essential that we operate on an appointment only basis.
Please read through the new procedures below, which we’ve put in place to protect staff and customers alike.
Mon – Sat 9am - 5pm Appointment Only
Sunday 11am - 4pm Appointment Only
Mon - Fri 9am - 5pm Appointment Only
We are unable to accept vehicles for service/repair drop off or collections on weekends.
We will ensure customers can retain their personal space at all times on our premises. Hand sanitising will be provided and we urge all customers to ensure they use it.
Vehicles & Parts Counter
SERVICING AND WARRANTY
We are expecting to be extremely busy on our return and you may find we are unable to answer telephone calls within our preferred timescales or indeed offer the level of experience you would perhaps prefer. We would ask for your patience and understanding.
Please also be assured that aggressive or abusive language or behaviour will not be tolerated at any level. We would again ask that you consider the limitations that have been imposed on us as a business and the length of time we have not been able to operate.
We look forward to returning to work and welcoming you back.